Frequently Asked Questions (FAQs)

It is beyond doubt that MyPrepaidCenter provides one of the most user-friendly online portals for its customers. The portal is well-guided and caters for almost every service with properly designated sections such as activations of the card, login, card features, monthly transaction statement, and much more. It is improbable for the user accessing the platform to face any issue. Yet, there can always be a scenario when one might face a problem and needs to get it resolved. For the very same purpose, we have designed a few FAQs (Frequently Asked Questions) for the assistance of a user who visits the MyPrepaidCenter online portal. Read through the below instructions and questions thoroughly to get immediate assistance to a few of the issues you might face. These questions are designed by taking into account the problems that arise on a day-to-day basis by MyPrepaidCenter users. Here are some of them:

  • My card got lost or stolen while I was at the mall, what should I do?

In case you lose your card or it gets stolen, you should immediately call the Customer Support number designated explicitly for when the card gets lost or stolen – 877-227-0956. You will have to provide them with your card number and answer the necessary questions asked. Following this, a new card shall be delivered to you with the same value that was remaining at the time of the call. The first time you get your card replaced would be free of cost, but for every subsequent replacement, you will be charged with an additional fee. The card should be requested 15 days prior to the date of expiry. The new card shall be delivered to you within a period of 7 to 10 business days.

  • I have a few residual questions that are not answered by any of the FAQs; what should I do?

You can login to your MyPrepaidCenter online portal or call the customer support team on the toll-free number mentioned on your card and clear all the doubts you have regarding anything relating to MyPrepaidCenter.

  • What if I am at the point of sale and encounter a problem?

All you have to do is ask the vendor/merchant to contact the Cardholder Services on the toll-free number mentioned on the backside of the card.

  • Is the platform secure enough to provide my personal information?

Yes, Blackhawk Network Inc. ensures that all the information you provide is protected safely. The information provided on this portal is protected by SSL (Secure Socket Layer). The same makes sure that the data is encrypted and scrambled when submitted.

  • I need to access my transaction history for the period before 30 days, could I do so?

No, when you login to your web portal, under the head “My Cards,” you can access the transaction history in the form of a Monthly Card Statement. You can only have a 30-day transaction history online.

  • Could I avail of a credit facility on my Prepaid Card if I want to make a purchase of an amount higher than my balance?

No, the user needs to ensure that they have enough balance to complete the transaction. If the amount of payment is higher to that of the balance, the transaction will be declined at the point of sale.

Hope you got all the answers that might arise during the course of using the MyPrepaidCenter card or while availing the services of Anyhow, if any of your questions are still left unanswered, you can always call the customer support team to get them answered.